Introduction
By using the Tikkotac platform, you agree to the following terms and conditions. If you do not agree, you must stop using the platform immediately. These terms form a legally binding agreement between you and Tikkotac.
Eligibility
- Users must be at least 16 years old to create an account or place orders. By using the platform, you confirm that you meet this age requirement.
- Minors may use the platform under parental or guardian supervision, who will bear all responsibility for their actions.
User Responsibilities
- Provide accurate and up-to-date personal information, including delivery addresses and contact details.
- Ensure availability at the delivery address during the estimated delivery time.
- Be responsible for ensuring the safety of any delivered items after receipt.
- Comply with all applicable laws when using the platform.
- Notify Tikkotac immediately if you suspect unauthorized access to your account.
- Ensure that the payment method used for transactions is valid and authorized.
- Report any issues with orders, deliveries, or products promptly to Tikkotac customer support.
- Respect delivery personnel and treat them with courtesy and professionalism.
User Prohibitions
- Using the platform to engage in any illegal activities.
- Misusing the platform, such as by placing false orders or providing false information.
- Sharing account credentials with unauthorized individuals.
- Attempting to hack, reverse-engineer, or otherwise tamper with the platform.
- Placing orders with malicious intent, such as to defraud delivery personnel or the company.
- Using abusive, discriminatory, or offensive language with customer support or delivery personnel.
- Creating multiple accounts to abuse promotional offers or circumvent restrictions.
- Failing to pay for delivered goods without valid reason or authorization.
- Submitting fraudulent payment information or using stolen credit/debit cards.
Driver Eligibility
- Drivers must possess a valid driver's license and any other required certifications.
- Drivers must have access to a reliable vehicle that meets Tikkotac's standards.
Driver Responsibilities
- Maintain a professional and courteous demeanor with customers and restaurant staff.
- Ensure timely and safe delivery of orders.
- Adhere to all traffic laws and regulations.
- Keep delivery equipment clean and in good working condition.
- Notify Tikkotac immediately of any incidents or issues during deliveries.
Driver Prohibitions
- Engaging in reckless or unsafe driving behaviors.
- Tampering with or consuming customer orders.
- Soliciting tips or additional payments from customers.
- Sharing confidential customer information without authorization.
- Using the platform while under the influence of alcohol or drugs.
Store Owner Responsibilities
- Provide accurate and up-to-date information about products, including pricing and availability.
- Ensure that all products meet health and safety standards.
- Prepare orders promptly to meet delivery schedules.
- Handle customer complaints and issues professionally.
- Maintain a valid business license and comply with all applicable laws and regulations.
Store Owner Prohibitions
- Listing prohibited or illegal items on the platform.
- Providing false or misleading information about products.
- Engaging in fraudulent activities or transactions.
- Discriminating against customers or delivery personnel.
- Violating any intellectual property rights.
Restaurant Responsibilities
- Ensure that all food items are prepared in compliance with health and safety regulations.
- Provide accurate descriptions and pricing for menu items.
- Prepare orders within the agreed-upon time frames.
- Address customer feedback and complaints promptly.
- Maintain cleanliness and hygiene standards in food preparation areas.
Restaurant Prohibitions
- Offering expired or spoiled food items.
- Misrepresenting ingredients or allergens in menu items.
- Engaging in unfair business practices.
- Refusing service based on discriminatory reasons.
- Sharing customer data without consent.
Limitations of Liability
- Tikkotac is not liable for any damages resulting from delays, inaccurate user-provided information, or unauthorized use of your account.
- Tikkotac is not responsible for items that are damaged, lost, or stolen after successful delivery.
- Tikkotac does not guarantee the availability of all products and services at all times.
- Tikkotac is not liable for failures or delays caused by third-party service providers, including payment gateways.
- Tikkotac is not responsible for any indirect, consequential, or punitive damages arising from the use of the platform.
- Tikkotac does not guarantee uninterrupted or error-free operation of the platform and is not liable for system outages or data losses.
Intellectual Property
- All content on the Tikkotac platform, including text, images, logos, and software, is protected by copyright and other intellectual property laws.
- Users are prohibited from copying, modifying, or distributing platform content without prior written consent.
- The Tikkotac name, logo, and related marks are trademarks of Tikkotac and may not be used without authorization.
Dispute Resolution
- In case of disputes, users are encouraged to first contact Tikkotac customer support to resolve the issue amicably.
- All disputes shall be governed by the laws of the country in which Tikkotac operates.
- If amicable resolution fails, disputes may be referred to arbitration as determined by local laws.
Privacy
- Tikkotac will handle user data in compliance with applicable privacy laws and regulations.
- User information will only be shared with third parties as necessary to fulfill orders and improve services.
- Tikkotac uses cookies and similar technologies to enhance user experience and collect analytics.
- Tikkotac will take reasonable measures to secure user data from unauthorized access, breaches, or misuse.
- Users have the right to access, correct, or delete their personal data by contacting Tikkotac's customer support.
- Tikkotac does not sell or share user data for marketing purposes without explicit consent.
- Payment information is encrypted and processed through secure third-party providers; Tikkotac does not store sensitive payment details.
- By using the platform, users consent to the collection and use of their data as outlined in Tikkotac's Privacy Policy.