Introduction
At Tikkotac, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information when using our mobile app. By using the Tikkotac app, you agree to the terms of this policy.
Data Collection
- We collect personal information provided directly by you, including your name, email address, phone number, and delivery address, during account creation or order placement.
- We automatically collect technical information, such as device type, operating system, app version, and IP address, to improve functionality and security.
- Location data may be collected to ensure accurate and timely deliveries.
- We use secure third-party payment gateways to process payments and do not store sensitive financial information on our servers.
Data Usage
- To process your orders, manage your account, and provide customer support.
- To improve app performance, functionality, and user experience.
- To comply with legal obligations, such as fraud prevention or regulatory requirements.
- To send promotional messages or service updates with your consent.
Data Sharing
- We share your information with drivers and store partners to facilitate order fulfillment.
- We work with third-party service providers, such as payment processors and delivery services, to ensure secure and efficient operations.
- We do not sell or rent your personal information to third parties for marketing purposes.
- We may disclose information if required by law or to protect the company’s legal rights.
Company Liability
- Tikkotac acts solely as a platform connecting users with independent drivers and store partners. Drivers and store partners are independent entities and not employees or representatives of Tikkotac.
- Tikkotac is not responsible for the actions, misconduct, or negligence of drivers, store partners, or third-party service providers.
- Users acknowledge that any disputes, damages, or losses arising from the actions of drivers, store partners, or third parties must be resolved directly with those entities.
- While Tikkotac strives to ensure quality service, we do not guarantee the accuracy, completeness, or safety of products delivered by store partners or drivers.
Data Protection
- We use encryption and other industry-standard security measures to protect your data.
- Access to sensitive information is restricted to authorized personnel only.
- We perform regular audits and updates to maintain data integrity and security.
User Responsibilities
- Users are responsible for providing accurate and up-to-date information, including delivery addresses and contact details.
- Users must comply with all applicable laws and regulations while using the platform.
- Users agree not to misuse the platform, such as placing fraudulent orders or providing false information.
- Users are responsible for securing their account credentials and notifying Tikkotac immediately of any unauthorized access.
Security Measures
- Tikkotac uses encryption, firewalls, and secure storage to protect user information.
- While we take reasonable measures, no security system is completely impenetrable, and we encourage users to maintain strong passwords and protect their accounts.
Contact Us
- For any questions or concerns regarding this Privacy Policy, users can contact Tikkotac at mbote@tikkotac.com or via our support page.
Policy Updates
- This policy may be updated to reflect changes in legal requirements or business practices.
- Users will be notified of significant updates through the app or via email.
- Continued use of the app after updates constitutes acceptance of the revised policy.